Internship 2023 - IT GSD Operations Specialist

The Programme

Agoda is looking for a GSD Operations Specialist.   

Agoda is Asia’s leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible amount of data, a superior IT infrastructure, and world class talent to bring it all together.

Are you interested? 

Agoda’s IT department is a fast-paced environment where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress. And we never forget to have fun while doing it.

For our team in Bangkok-Thailand, we are looking for candidates with a high level of IT Support experience.

Information Technology is Agoda’s core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment.  

What You Will Do

Manage access rights of Agoda’s systems including Active directory, mailbox and distribution list according to security requirements and company policies. 

• Track and monitor HR announcement to ensure all new hires are granted approved access rights of Agoda’s systems including Active directory and user’s mailboxes. 
• Track and monitor HR announcements to ensure all access rights are removed once an employee leaves the company. 
• Provide support and troubleshooting for requests received via ServiceDesk and ensure all requests are completed within the agreed SLA. 
• User management. Handling user account creation, modification and deletion, password change, account lockout issue. 
• Managing Distribution Lists on Active Directory and Exchange. 
• Responsible for resolving day-to-day issues as assigned to the IT GSD Operations team. 
• Ability to make quick decisions, implement standards and best practices to improve the support processes.

Required Skills and Abilities

• Fluent in Thai and English.
• Enthusiastic team player.
• Must be currently enrolled in an accredited university and have emphasis in Information Technology, Computer Science or related field.
• Experienced in IT Support, IT Operations support is a plus.
• Good knowledge of SQL Database Server and Query Command would be an advantage.
• A good knowledge of Okta admin would be an advantage.
• Good knowledge of Active directory management tools and Exchange would be an advantage.
• A good knowledge of Azure AD, Exchange online or Microsoft Office 365 would be an advantage.
• Customer Service minded, all the way.
• Great communication and interpersonal skills; a good sense of humor is always a plus.
• Organization and time management skills, analytical skills, attention to detail and accuracy.
• Must demonstrate ownership and be both proactive and reactive.
• Computer proficiency in MS Office, especially MS Excel, is a plus. 

We do not provide relocation or visa sponsorship for the role; therefore, only locals will be considered.

About Agoda:

Agoda is an online travel booking platform for accommodations, flights, and more.

We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration.

We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.