Summer Internship 2024 - Software Engineer Intern - NOC Engineer

The Programme

Summer Internship Period - Our internship period for this role is from May 27 to August 2, 2024. 

During this time, interns will have the opportunity to immerse themselves in our dynamic engineering environment, contributing to various projects and gaining valuable hands-on experience. 

Additionally, outstanding interns may be considered for potential extensions or full-time positions. 

The expected application timeline is as below; 

• Application Period – December 2023 till February 2024 
• Assessment Period – January 2024 till March 2024 
• Interview Period – January 2024 till March 2024 
• Offer Period – April 2024 till May 2024 
• Start of Internship – May 2024 till August 2024

If the internship period is not suitable for you, please consider applying for the cooperative internship which offers more flexible timings. 
 
Get to know our team:  
 
The Network Operations Center is known as NOC in Agoda, and we’re the caretakers of all technology products within the company. From applications to infrastructure, our duty is to guarantee the experience of Agoda’s customers and partners is always optimal and trouble-free. Our department never sleeps, working 24/7 to keep Agoda products functional and usable.  
 
The NOC team is an invaluable support to the company, ensuring travelers are allowed the full Agoda experience. Beyond maximizing customer experience uptime, we initiate ideas and experiments that mature NOC to the next level and result in state-of-the-art operation and incident management tools.  
 
Our team grows stronger every day through talent development and rewarding opportunities.   
 
The opportunity: 
 
We’re looking for an NOC Engineer, this position offers high visibility with management and with other departments within the company.  
 
This position is based in Bangkok, Thailand.  
 
In addition to the requirements below, successful candidates and team members will share a passion for a high-quality platform, and methodical problem-solving skills. To be successful in this role you must be passionate about thinking critically, testing, learning from mistakes, and adapting quickly.  
 
In this role, you’ll get to: 

• Ensure that the services and platform are being re-actively & proactively monitored.  
• Escalate and coordinate any incidents in a timely manner or potential incidents to ensure the quickest service restoration time.  
• Analyze/Report potential trends to drive down repeated incidents.  
• Communicate clearly and concisely to the business/management the details of the incident, its impact to the business and the steps to ensure timely resolution and prevention.

Required Skills and Abilities 

• Currently studying for a Bachelor’s degree in IT or any related field. 
• Strong skills in presenting and analyzing data and creating actionable reports.  
• Ability to learn and multi-task in a fast-paced environment. 
• Excellent collaboration and communication skills in English; Must be able to clearly describe and discuss problems. 
• Demonstrated problem-solving abilities, with a creative and analytical mindset.

It’s great if you have:

• Experience with monitoring/alert tools or platforms.

About Us: 
 
Agoda is transforming travel for millions of customers across the globe. Headquartered in Asia, Agoda is one of the world’s largest online travel platforms.  
 
Founded in 2005 and now part of Booking Holdings, Agoda has a network of over 2,900,000 properties worldwide. Our web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers.  
 
Agoda employs over 7,000 professionals from 90 nationalities in locations around the globe. In every department – from engineering to customer experience – we provide an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.