Consulting Analyst Program -Digital Customer- Salesforce - Business

The Programme

Consulting Analyst – Digital Customer (Salesforce): 

You will be part of our structured Deloitte Consulting Analyst program, working alongside some of the best and brightest people anywhere, on behalf of many of the world’s most influential companies.  

You will be at the center of it all, performing primary and secondary research, data analysis and modelling to tackle complex business problems.  

In addition, you will contribute directly to the development of proposals, presentations and publications.

This program will allow you to develop core consulting skills and business acumen whilst gaining access to a wide scope of training and development activities.  

In addition, you will have an opportunity to work with like-minded people and gain exposure to a variety of projects within the chosen business area. 

Within our consulting practice, positions are available for the below portfolio offerings:

  • Strategy, Growth & Innovation.
  • Customer & Marketing.
  • Core Business Operations.
  • Human Capital.
  • Enterprise Technology & Performance. 

This role sits within the Customer and Marketing (C&M) team of Deloitte Southeast Asia, which is a part of Deloitte that uses technology and creativity to better connect the customer with the business.  

Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences.

As part of Digital Customer Team, you will leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance our client’s customer relationships with immersive experiences powered by leading digital arts.  

Eighty percent of the customer moments that make up their brand happen in the sales and service experience. We not only help our clients to make those memorable for their customers, but we integrate their whole business around those moments—whether it’s a trip into their supply chain, logistics, and fulfilment, or advancing the customer mind-set of their employees and partners.  

You will:

  • Collecting and understanding client business and technical requirements.
  • Developing techno functional solutions within Salesforce – with focus on Sales and Service.
  • Training clients on how to use Salesforce Solutions and serving as the subject matter advisor on the Salesforce – Cloud for Customer, Sales Cloud and Service Cloud platform.
  • Interacting with internal, client and partner stakeholders.
  • Participating in solution design, implementation, and systems integration.
  • Contributing to overall deliverables.
  • Supporting project team on on-going project activities to ensure project is delivered on-time, on budget.
  • Continuously engage and follow up end to end customers’ journey. 

Required Skills and Abilities

  • Strong academic performance in your Bachelor, Master or MBA degree.
  • Masters’ Degree or Bachelor’s degree in any discipline.
  • Open to fresh graduates with no more than 2 years of working experience.
  • Team player with effective interpersonal and communication skills.
  • Demonstrated leadership and teamwork within or outside a work setting.
  • Exceptional problem-solving ability. Logical reasoning, creative thinking, comfort with numbers, and the ability to untangle complex issues.
  • Strong passion for consulting, ability to adapt and cope in a fast pace, challenging work hours and environment.
  • Fluent verbal and written English.
  • Willingness to work outside of office base and most of all - A sense of humor! 

You are someone who is:  

  • In your final year of study or recent graduate between 0-2 years of work experience.
  • Strong academic performance in Business, Engineering, Computer Science, IT, or related field.
  • Able to run workshops to define requirements and use cases.
  • Experience of capturing business requirements.
  • Understanding of CRM processes (e.g., Sales Transformation and Service Excellence best practices, use cases, architecture principles).
  • Able to carry conversations as a consultant with different level of stakeholders. 

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talent like you to make an impact that matters for our clients, people and community. Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential.

We are always looking for people with relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So, what are you waiting for?  

Join the winning team now.  

We are taking this application for August 2023 intake. 

Closed 2 months ago
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Closed 2 months ago
  • Job type:Graduate Jobs
  • Disciplines:
    Business and Commerce
  • Citizenships:
  • Locations:
  • Closing Date:6th Apr 2023, 6:00 pm


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