Assistant Consumer Engagement Associate

The Programme

Do you aspire to a rewarding career that lets you do more and achieve more?  
 
Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. 
  
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX: 

• Attractive remuneration, great perks, and performance incentives. 
• Comprehensive medical, insurance, or social security coverage. 
• World-class workspaces. 
• Engaging activities and recognition programs. 
• Strong learning and development plans for your career growth. 
• Positive culture for you to #BeMore at work. 
• Easy to locate area with direct access to public transport. 
• Flexible working arrangements. 
• Be coached and mentored by experts in your field. 
• Join a global company, winner of hundreds of industry awards.

What You Will Do 

• Handle general or nutrition enquiries, feedback and provide resolutions to consumers over the phone, via social media, emails and live chat. 
• Perform outbound calls to follow up on consumers enquiries and to provide resolutions or updates. 
• Follow up on consumer’s queries in a timely manner. 
• Attend and meet all the key responsibilities within the required turnaround time set forth by the Company. 
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Required Skills and Abilities

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any related field. 
• Preferably 2 years of working experience in the related field is ideal for this position.  
• However, fresh graduates are encouraged to apply. 
• Possesses a strong attention to detail. 
• Ability to work with a flexible schedule, including shifts when and as required. 
• Experience in customer service or contact center is considered an added advantage. 
• Possesses excellent telephone etiquette and the ability to provide excellent service to customers. 
• Excellent verbal and written communication skills in English and the language of the supporting market. 

About Us: 
 
TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. 
  
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential. 
  
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. 
  
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.